Riverview Health

Frequently Asked Questions

When do I have to pay my bill?

Payment is due 30 days after you receive the first statement.

Why did I receive a bill from both the hospital and the doctor?

The hospital and the doctors bill separately for their services.

Why am I being charged for this?

We want to help you to understand your bill. Please tell us the charge you have a question about, along with your nine-digit account number, and we’ll help explain the charge.

Can you bill Worker’s Compensation for my claim?

Yes. Please tell us that it is a Worker’s Compensation claim and provide us with your complete insurance information. We can assist you with filing the claim.

Will you bill my primary, secondary or auto insurance?

Yes, but you will need to provide complete primary, secondary or auto insurance information.

When was my insurance billed?

To check status of insurance billing, please call 317.776.7141 or toll-free at 800.523.6001 and follow the prompts.

Why did my insurance deny the claim?

The most common reasons for denial of a claim include:

  • The service you received was from a physician outside your plan's network.
  • The service you received was not covered under your plan.
  • You were not covered by your plan at the time of service.
  • You did not provide the correct insurance information at the time of service.

Note: You likely received paperwork from your insurance company. That paperwork should explain any denials. Please contact your insurance company with questions regarding any denials.

Why am I receiving a refund check?

There was an overpayment to your account. Either you paid too much on the account or your insurance paid at a later date and covered some of what you already paid.

Why am I getting another bill when I already paid?

The statement may have been mailed before the payment was posted to your account. To verify, please call us at 317.776.7141. Please provide your name, date of birth, account number, and date you were in the hospital, and we will verify that the bill was paid.

What is this balance for?

Please tell us the specific charge you are asking about. We will need your account number and the charge in question.

Can you fax me my bill at work?

No. In order to protect your privacy, itemized bills cannot be faxed to your workplace. You may come to the cashier’s office at the hospital and pick up your itemized bill, or we can mail it to you.

Why is this billed as an outpatient service when I spent the night in the hospital?

For an account to be billed as an inpatient service, there must be a physician’s order. The physician who ordered your services determined that your condition did not meet the requirement for an inpatient admission. The physician's written order dictates whether we can bill it as an inpatient or outpatient visit.

Can I come in and talk to you about my bill?

Yes, you may come to the Patient Account Representative office at the hospital.

Can you explain the bill I received from my doctor?

Please contact our billing office at 317.770.6900 and they will assist you.

Will you send me an itemized bill?

Yes. Please provide your name, date of birth, account number, date you were in the hospital, and correct mailing address, and we can send you an itemized bill.

Can you provide me an estimate for a certain procedure?

The Customer Service Department will send an estimate to you, if you provide the following information:

  • A Current Procedural Terminology (CPT) code, which can be obtained from your physician.
  • The name of the procedure.
  • Your name and mailing address.