Payment is due 30 days after you receive the first statement.
The hospital and the doctors bill separately for their services.
We want to help you to understand your bill. Please tell us the charge you have a question about, along with your nine-digit account number, and we’ll help explain the charge.
Yes. Please tell us that it is a Worker’s Compensation claim and provide us with your complete insurance information. We can assist you with filing the claim.
Yes, but you will need to provide complete primary, secondary or auto insurance information.
To check status of insurance billing, please call 317.776.7141 or toll-free at 800.523.6001 and follow the prompts.
The most common reasons for denial of a claim include:
Note: You likely received paperwork from your insurance company. That paperwork should explain any denials. Please contact your insurance company with questions regarding any denials.
There was an overpayment to your account. Either you paid too much on the account or your insurance paid at a later date and covered some of what you already paid.
The statement may have been mailed before the payment was posted to your account. To verify, please call us at 317.776.7141. Please provide your name, date of birth, account number, and date you were in the hospital, and we will verify that the bill was paid.
Please tell us the specific charge you are asking about. We will need your account number and the charge in question.
No. In order to protect your privacy, itemized bills cannot be faxed to your workplace. You may come to the cashier’s office at the hospital and pick up your itemized bill, or we can mail it to you.
For an account to be billed as an inpatient service, there must be a physician’s order. The physician who ordered your services determined that your condition did not meet the requirement for an inpatient admission. The physician's written order dictates whether we can bill it as an inpatient or outpatient visit.
Yes, you may come to the Patient Account Representative office at the hospital.
Please contact our billing office at 317.770.6900 and they will assist you.
Yes. Please provide your name, date of birth, account number, date you were in the hospital, and correct mailing address, and we can send you an itemized bill.
The Customer Service Department will send an estimate to you, if you provide the following information: