A New EHR Experience Is Coming to Your Health Centers
We are upgrading to a new electronic health record (EHR) system. This change will bring better care coordination, an improved digital experience with MyChart, and smoother workflows throughout your health center program. Launch: February 2026.
Benefits of the new EHR System:
The new EHR system enables a more connected, seamless healthcare experience. With this transition, your employees will benefit from:
- Improved Care Coordination
Providers will have faster, more comprehensive access to patient histories, medications, and previous visits. - Enhanced Scheduling & Communication
The new EHR System streamlines scheduling and allows for easier appointment management. - A Modern Digital Experience
With the new MyChart patient portal, employees can view test results, message their care team, manage appointments, and access health information on any device with a convenient and improved digital experience. - Track Health Care Journey and Goals
Patients can track immunizations, monitor upcoming preventive screenings, and receive helpful reminders, making it easier to stay informed and prioritize long‑term wellness.
What’s Coming Next: Key Dates and Transition Highlights
February 4, 2026: MyChart Scheduling will be shut down for providers in the current Riverview system.
- Open scheduling links will not be available.
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Call the below number for appointment scheduling.
Noblesville location: 317-776-3456
Westfield location: 317-214-5430
February 7, 2026: You will receive an email and text with instructions to login to your new EHR system.
- Open scheduling links will not be available. You still need to call to book an appointment.
- The old EHR system will still be active to view past appointments and health records.
February 21, 2026: MyChart scheduling will be activated on the new EHR System.
- Open scheduling links will be available for scheduling future appointments.
- You can message your provider in the new EHR system.
- The old EHR system will be in read-only mode.
New EHR System Patient Guide
Download the patient guide:
Frequently asked questions
Appointments continue as scheduled. During the implementation period, open scheduling links will not be available. You can call and book appointments at our Noblesville and Westfield health center locations.
No action is required before go‑live. After go‑live, patients can activate MyChart and verify details in the new EHR system. They will receive email and text with instructions to login to the new system.
Epic employs robust security controls. Patients health information remains protected and confidential.