Multi-Factor Authentication

The Riverview Health multi-factor authentication (MFA) solution is required for remote access to VMware Horizon virtual desktops and Microsoft Office 365. All @riverview.org users are required to enroll. Enrolling in MFA will also enroll you in the Riverview Health self-service password reset (SSPR) solution, which provides a secure way to reset your password without Help Desk assistance.

Requirements for MFA and SSPR

To enroll in both multi-factor authentication (MFA) and self-service password reset (SSPR), you must meet the following requirements:

• Have a @riverview.org account (username and password)
• Have two or more authentication methods under your individual control
• Microsoft Authenticator: a mobile app that prompts for you to approve or deny logon requests
• SMS text message: a text message containing a six-digit code is sent to your mobile phone
• Voice call: an automated phone call asks you to press * or # to approve or deny logon requests
• Email address: an email containing a six-digit code is sent to your email address

Enroll in MFA and SSPR

Enrolling in either multi-factor authentication (MFA) or self-service password reset (SSPR) will automatically enroll you in both.

Enrollment Instructions

For detailed enrollment instructions (video and text), please see these resources.

Help Desk

If you have questions regarding multi-factor authentication or self-service password reset, please contact the Information Systems Help Desk.