Riverview Health | Self-Service Password Reset

The Riverview Health self-service password reset (SSPR) solution provides you a secure way to reset your password without Help Desk assistance. All @riverview.org users are enrolled in SSPR when they enroll in the Riverview Health multi-factor authentication (MFA) solution.

Requirements for SSPR

To use self-service password reset (SSPR), you must meet the following requirements:

  • Have a @riverview.org account (username and password)
  • Enrolled two or more authentication methods when enrolling in the Riverview Health multi-factor authentication (MFA) solution

Change Password

If you know your password and want to change it, use Change Password.

Change Password Instructions (click to open)
  • Visit https://s.riverview.org/changepassword
  • Enter your @riverview.org Riverview Health username
  • Select Work or school account
  • Enter your current Riverview Health password
  • Enter your old password
  • Create a new password
  • Confirm your new password

Password Reset

If are locked out and need to use self-service password reset (SSPR) to reset your password, use Password Reset to get back into your account.

Password Reset instructions (click to open)
  • Visit https://s.riverview.org/passwordreset
  • Enter your @riverview.org Riverview Health username
  • Enter the characters in the picture or the words in the audio
  • Select your first verification method (e.g. Approve a notification on my authenticator app)
  • Select your second verification method (e.g. Email my alternate email)
  • Enter your new password

Help Desk

If you have questions regarding self-service password reset, please contact the Information Systems Help Desk.

Open an online support ticket (click to open)
Call for support (click to open)
  • Call 317.776.7456
Email for support (click to open)