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Riverview Health

Patient Rights & Responsibilities

As a patient, you have the right:

  • To access to people outside the Hospital by means of visitors and by verbal and written communication.
  • To treatment regardless of race, religion, sex, sexual orientation, ethnicity, age or handicap status.
  • To have a family member or representative of your choice and your physician notified promptly of your admission to the Hospital.
  • To formulate Advance Directives and appoint a surrogate to make healthcare decisions on your behalf to the extent permitted by law.
  • To discuss concerns or complaints regarding any aspect of your care, treatment or stay while in the hospital, as well as information regarding how to make a complaint and the review process for resolution.
  • To know that all communications and records concerning your care will be treated as confidential; your permission in writing is necessary for your medical records to be released to any persons, except as otherwise provided by law or third-party payment contract.
  • To be informed of any business relationship between the Hospital, educational institutions, other healthcare providers or payers that may influence your care.
  • To refuse to speak with or see anyone not connected with the Hospital, including visitors or persons officially connected with the Hospital but not involved in your care.
  • To have considerate and respectful care and to know that efforts will be made to respect your physical and personal privacy.
  • To expect any discussions or consultations regarding your care be conducted discreetly, and to have your medical record read only by individuals directly involved in your care or monitoring its quality.
  • To have access to an interpreter if you do not speak or understand English.
  • To be placed in protective privacy when needed to ensure your personal safety.
  • To participate in the development and implementation of your plan of care.
  • To accept medical care or refuse treatment to the extent as allowed under state law and be informed of the medical consequences of such refusal, including the ability to refuse to participate in clinical training programs or to use your medical information for research purposes.
  • To know the identity of individuals providing care to you and to understand any proposed changes in physicians assigned to your care.
  • To pastoral care and other spiritual resources.
  • To be informed of your rights in advance of receiving or discontinuing care.
  • To a reasonable response to your requests and needs, and to considerate and respectful care, considering psychosocial, spiritual and cultural values.
  • To have information necessary to make treatment decisions that reflect your wishes.
  • To be free from restraints of any form that are not medically necessary.
  • To have care as a dying patient that optimizes your comfort and dignity and the expression of grief by you and your loved ones.
  • To receive information regarding organ donation and to make your wishes known.
  • To participate (you or your designated representative) in the consideration of ethical issues which arise.
  • To be informed of any human experimentation or other research or educational projects affecting your care or treatment.
  • To have a reasonable response to your request for appropriate and medically indicated care.
  • To request transfer to another facility after being provided with complete information concerning the need for, risks, benefits and alternatives to such a transfer.
  • To expect continuity of care and to be informed of available and realistic options when hospital care is no longer appropriate.
  • To have the guardian, next of kin, or legally authorized person to exercise, as allowed under state law, the rights delineated on your behalf if you have been adjudicated incompetent in accordance with law, have been found by the physician to be medically incapable of understanding the proposed treatment, are unable to communicate wishes regarding treatment, or if you are a minor.
  • To be informed about the outcomes of care, including unanticipated outcomes that differ significantly from the anticipated outcomes.
  • To pain relief, which includes appropriate assessment and management of pain.
  • To receive, upon discharge, information concerning your continuing healthcare needs. If you are being transferred to another facility you will be informed of the need for and alternatives to such a transfer.
  • To receive, upon request, an explanation of your bill, regardless of the payment source, and to an itemized and detailed explanation of your total bill for services.
  • To know that in most circumstances you may, upon proper identification, inspect your medical records and for a reasonable fee, obtain copies.
  • To know the immediate and long-term financial implications of treatment options.
  • To a full and complete copy of the Rights and Responsibilities of Patients upon request.

As a patient, you have the responsibility:

  • To wear an identification armband at all times.
  • To provide complete and accurate information about your health.
  • To report effects of the treatment you receive while a patient on the patient care unit.
  • To report pain accurately to your care provider.
  • To participate in the development of your treatment plan.
  • To attend therapy sessions and participate in activities prescribed by your care provider.
  • To be considerate of the rights of other patients.

Complaints or grievances

Our goal is to deliver excellent healthcare to our patients. To discuss concerns about any aspect of your care, treatment or stay while in the Hospital, you are encouraged to speak to the Department Manager or Nursing Supervisor, or call Organizational Improvement Department at (317) 776-7230 or the Indiana State Department of Health toll-free at (800) 246-8909.