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Riverview Health

Patient Rights & Responsibilities

The patient (or when appropriate the patient’s representative, as allowed under State law) has the right to:

  • Be informed, whenever possible, of Patient Rights in advance of the hospital furnishing or discontinuing patient care;
  • Participate in the development and implementation of his/her plan of care;
  • Make informed decisions regarding his/her care which include being informed of his/her health status, being involved in care planning and treatment, and being able to request or refuse treatment. This right will not be construed as a mechanism to demand the provision of treatment or services deemed medically unnecessary or inappropriate;
  • Be fully informed of and consent to or refuse to participate in any unusual, experimental or research project without compromising his/her access to services;
  • Formulate advance directives and to have hospital staff and practitioners who provide care in the hospital comply with these directives;
  • Have a family member or representative of his/her choice and his/her own physician notified promptly of his/her admission to the hospital;
  • Be informed of the right to have pain treated as effectively as possible;
  • Receive care in a safe setting;
  • Be free from all forms of abuse or harassment including physical or mental abuse, and corporal punishment;
  • Be free from restraints or seclusion of any form that are not medically necessary or are used as a means of coercion, discipline, convenience, or retaliation by staff;
  • Personal privacy;
  • Confidentiality of his/her clinical records;
  • Access information contained in his/her clinical records within a reasonable time frame. The hospital must not frustrate the legitimate efforts to gain access to his/her own medical records and must actively seek to meet these requests as quickly as its record keeping system permits;
  • Know the professional status of any person providing his/her care/services;
  • Know the reasons for any proposed change in the Professional Staff responsible for his/her care;
  • Know the reasons for his/her transfer either within or outside the hospital;
  • Be informed of the relationship(s) of the hospital to other persons or organizations participating in the provision of his/her care;
  • Access to the cost, itemized when possible, of services rendered within a reasonable period of time;
  • Be informed of the source of the hospital’s reimbursement for his/her services, and of any limitations which may be placed upon his/her care;
  • Be informed (or support person, where appropriate) of his/her visitation rights including any clinical restriction or limitation on such rights, when he/she is informed of his/her other rights.
  • Be informed (or support person, where appropriate) of the right, subject to his/her consent, to receive the visitors whom he or she designates, including, but not limited to, a spouse, a domestic partner (including a same sex domestic partner), another family member, or a friend, and his/her right to withdraw or deny such consent at any time. The hospital must not restrict, limit or otherwise deny visitation privileges on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation, or disability. The hospital must ensure that all visitors enjoy full and equal visitation privileges consistent with patient preferences,
  • Prompt resolution of grievances and be informed of whom to contact to file a grievance.
  • The patient’s family has the right of informed consent for donation of organs and tissues.

As a patient, you have the responsibility:

  • To wear an identification armband at all times.
  • To provide complete and accurate information about your health.
  • To report effects of the treatment you receive while a patient on the patient care unit.
  • To report pain accurately to your care provider.
  • To participate in the development of your treatment plan.
  • To attend therapy sessions and participate in activities prescribed by your care provider.
  • To be considerate of the rights of other patients.

Complaints or grievances

Our goal is to deliver excellent healthcare to our patients. To discuss concerns about any aspect of your care, treatment or stay while in the hospital, you are encouraged to speak to the Department Manager or Nursing Supervisor, or call Organizational Improvement Department at 317.776.7230 or the Indiana State Department of Health toll-free at 800.246.8909.